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Refund Policy

Last updated: July 2026

Refunds are ultimately governed by the payment processor that handled your purchase, but as a matter of policy, TIMMYG Studios offers the following as a goodwill gesture at our discretion, on top of whatever your processor separately provides.

One-Time Purchases

We offer a 7-day money-back guarantee from the date of purchase if you change your mind or a product isn't working as described, after you've given our support team a chance to help. Beyond 7 days, we may still offer a refund at our discretion if an issue genuinely can't be resolved.

We can decline a refund request for reasons including, but not limited to:

  • The resource has already been transferred, resold, or leaked;
  • We're unable to verify the purchase;
  • The issue is a personal error — wrong account, duplicate purchase, or accidental purchase;
  • You decline to work with support to try to resolve the issue first.

Subscriptions

Subscription payments are not eligible for refunds, including partial refunds for time already used in the current billing period. You can cancel a subscription any time from Services in your account — cancelling stops future renewals immediately, and you keep access through the end of the period you've already paid for. There are no cancellation fees.

tCAD & Hosted Services

Because access to a hosted service like tCAD depends on the period you've already paid for, refunds for hosted subscriptions follow the same policy as other subscriptions above — cancel any time, no charge for future periods, no refund for time already used.

Going Through Your Payment Processor

If you'd rather deal directly with the company that processed your payment:

  • Tebex Limited — tebex.io/support-customer-form. Tebex does not offer refunds for completed digital-goods purchases except where required by law — for example, the EU's 14-day statutory withdrawal right, which ends once you start downloading the content, whichever is sooner.
  • Other processors (Stripe, Creem, Polar, Dodo Payments, Lemon Squeezy) — use the receipt or invoice email from your purchase, or the billing portal linked from your account, to raise a dispute directly with them.

Contact

Want to request a refund? Reach out via our contact page or Discord with your order details.